Privacy Policy

Last updated March 11, 2025

Gentle Creek Dental is a comprehensive dental practice serving the Prosper and Melissa, Texas communities. We provide a wide range of dental services including preventive care, cosmetic dentistry, restorative treatments, and emergency dental services. We also offer the Gentle Care Membership Plan, an affordable alternative to dental insurance that is available for purchase directly through our website. Our commitment to your oral health is matched by our dedication to protecting your privacy and personal information as you interact with our digital platforms and services.

This Privacy Policy for Gentle Creek Dental P.L.L.C. (doing business as Gentle Creek Dental) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services, including when you:

  • Visit our website at http://www.gentlecreekdental.com, or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at [email protected].

Information We Collect

We collect personal information, such as name, address, email address, phone number, and payment information only when you voluntarily submit a form on our website, or when you opt in to receive SMS messaging from us. We also collect non-personal information, such as your IP address, browser type, and operating system, to improve our website and user experience.

Use of Information

We use the personal information we collect to provide you with products or services you have requested, to communicate with you about your account, to send you marketing and promotional materials, and to send you the SMS messages you’ve opted in to receive.

We also use non-personal information to analyze website usage and to improve our website.

Disclosure of Information for Legal Reasons

We may disclose your personal information to government agencies or other companies as required or permitted by law, such as to comply with a subpoena or other legal process, to investigate or prevent fraud, to protect the safety of any person, or to enforce our website policies. We may also disclose your personal information to our legal counsel, auditors, or consultants as necessary for us to comply with legal obligations or to protect our legal interests.

Choices About Your Information

You have various options to control your information:

  1. You can adjust your browser setting to refuse all or some browser cookies or receive alerts;
  2. You can opt-out of receiving marketing or advertising material from us by contacting us to let us know your preferences;
  3. You can opt out of sharing your browsing information by using your browser settings to disable cookies on this site;
  4. You can opt out of receiving SMS messages at any time by replying with “STOP” to any message we send you;
  5. If you have any concerns, questions, or requests regarding your personal information, please contact us.

Other Disclosure of Information

We do not sell or share your personal information or SMS opt-in information with any unaffiliated third parties for marketing purposes. We may share your personal information with our affiliates, subsidiaries, or other companies under common ownership or control with us, for business purposes as permitted by this Policy. We may also share your personal information with third-party service providers who assist us with our operations, such as hosting our website, analyzing data, or processing payments. These third-party service providers have access to your personal information only as necessary to perform their functions on our behalf and are contractually obligated to maintain the confidentiality and security of your personal information.

Compliance with HIPAA

If you are a patient, we are committed to protecting your protected health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We will not use or disclose your protected health information except as permitted by HIPAA or as required by law. We may share your protected health information with our business associates who are contractually obligated to abide by HIPAA standards and who are providing services on our behalf.

Protection of Social Security Numbers

We take the protection of your Social Security number seriously and will not disclose it to any third party, except when necessary as detailed above.

Data Security

We implement reasonable measures to protect your personal information from unauthorized access or disclosure.

Encryption of Personal Use of Website Analytics Software

We use Google Analytics and Bing Webmaster Tools to analyze website usage and to improve our website. These services may collect non-personal information, such as your IP address, browser type, and operating system. Google Analytics and Bing Webmaster Tools may also use cookies to collect information about your website usage. You can opt-out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

Disclaimer of Responsibility for Privacy Practices of Linked Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of these websites before providing any personal information. Our Policy only applies to information collected by our website.

Compliance with California Consumer Privacy Act and California’s Online Privacy Protection Act

The European Union’s General Data Protection Regulation (GDPR), the United Kingdom’s Data Protection Act, Australia’s Privacy Act of 1988, and any other government privacy regulations outside of the United States do not apply to our website as we only offer goods or services within the United States.

Changes to Privacy Policy

We reserve the right to modify our Policy at any time. If we make material changes to our Policy, we will make commercially reasonable efforts to notify you by email (if you have provided us one) or by posting a notice on our website. However, such notice is for your convenience only and shall not be required for effectiveness of the change. The date the Policy was last revised is identified at the top of this Policy. You are responsible to periodically visiting our website and this Policy to check for any changes. Any revised version of this Policy supersedes all previous versions. Your continued use of our website after we make changes is deemed to be acceptance of those changes.

SMS Terms & Conditions

Last updated March 11, 2025

By opting in to receive SMS messages from Gentle Creek Dental (“we,” “us,” “our”), you agree to the following terms:

SMS Messaging Service

By providing my phone number, I consent to receive SMS text messages from Gentle Creek Dental for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Message & data rates may apply. Reply HELP for support. Reply STOP to opt out.

Message Frequency

You will receive  up to 4 messages per month.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy, which can be viewed above.

Opt-Out Instructions

You can opt out at any time by replying “STOP” to any SMS message. Reply HELP for support. You may also contact us directly at (972) 347-6400.

Liability

We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.

By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.